Charles Amissah Emergency Care Foundation Exit
Survey · CAECF

Patient Waiting Time, Delays in Receiving Care, and Patient Experience in Ghanaian Healthcare Facilities

About 5 minutes 16 questions Anonymous

This survey collects information on patient waiting times, delays in receiving care and overall patient experiences across healthcare facilities in Ghana. Your responses will help identify challenges and inform improvements in Ghana's emergency and general healthcare systems. All information you provide will remain confidential. Thank you for taking part.

  • We don't ask for your name, phone number or email.
  • Answer at your own pace. Questions marked optional can be skipped.
  • Your answers are saved on this device as you go, so you can come back and finish later.
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Question

Which type of healthcare facility did you visit?

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When did you visit the healthcare facility?

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In which region of Ghana is the healthcare facility located?

If you are unsure, choose "Other" and write the closest city or town.

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What was the main reason for your visit?

Briefly describe the health condition or symptom that led to your visit.

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How did you travel to the healthcare facility?

Select your main mode of transport for this visit.

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How long did it take you to reach the healthcare facility from your starting point?

Estimate the total travel time.

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What time did you arrive at the healthcare facility?

Your approximate arrival time.

An approximate time is fine.

Question

How long did you wait before registration, or before being attended to at the reception?

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Was there a triage or initial assessment before you saw a healthcare professional?

Triage is a first check of how urgent your condition is.

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How long did you wait before this triage or initial assessment?

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How long did you wait before seeing a healthcare professional (doctor, nurse or physician assistant) after you arrived?

From your arrival to your first contact with a healthcare professional.

Question

How would you rate the overall waiting time at the facility?

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Which of these contributed to any delays you experienced?

Tick everything that caused or added to delays during your visit.

Choose all that apply

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Were you given information about the expected waiting time or the reasons for the delay?

Choose the option that best describes your experience.

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Did the delay affect your health, or cause any problems for you or your family?

Please explain how the delay affected you or your family, if at all.

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Question

Overall, how satisfied were you with the care you received?

1 = Very dissatisfied10 = Very satisfied
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Please describe your overall experience during this visit, including what went well and what should be improved.

Share any comments, suggestions or stories about your experience at the facility.

Ctrl + Enter ↵ to continue

Last step

Check your answers

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